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TERMS OF SERVICE

Last updated May 15, 2026

AGREEMENT TO OUR LEGAL TERMS

We are Letters to Beyond LLC ("Company," "we," "us," "our"), a company registered in Pennsylvania, United States at 502 W 7th St, Ste 100, Erie, PA 16502.

We operate the mobile application Letters to Beyond (the "App"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

Letters to Beyond is a private mobile application for writing letters, voice notes, and journal entries to people who have died. Users create profiles for loved ones they have lost and write to them in their own time. All content created in the app is private to the user.

You can contact us by email at [email protected] or by mail to 502 W 7th St, Ste 100, Erie, PA 16502, United States.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Letters to Beyond LLC, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

We will notify users of material updates to these Legal Terms by posting the updated Terms at letterstobeyond.com/terms with an updated "Last Updated" date and, where appropriate, by sending an in-app notification or email to registered users.

The Services are intended for users who are at least 13 years old. Persons under the age of 13 are not permitted to use or register for the Services.

We recommend that you print or save a copy of these Legal Terms for your records.

TABLE OF CONTENTS

  1. OUR SERVICES
  2. INTELLECTUAL PROPERTY RIGHTS
  3. USER REPRESENTATIONS
  4. USER REGISTRATION
  5. PROHIBITED ACTIVITIES
  6. USER CONTENT
  7. YOUR CONTENT AND OUR LIMITED LICENSE
  8. MOBILE APPLICATION LICENSE
  9. THIRD-PARTY RESOURCES
  10. SERVICES MANAGEMENT
  11. PRIVACY POLICY
  12. COPYRIGHT INFRINGEMENTS
  13. TERM AND TERMINATION
  14. MODIFICATIONS AND INTERRUPTIONS
  15. GOVERNING LAW
  16. DISPUTE RESOLUTION
  17. CORRECTIONS
  18. DISCLAIMER
  19. LIMITATIONS OF LIABILITY
  20. INDEMNIFICATION
  21. USER DATA
  22. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
  23. CALIFORNIA USERS AND RESIDENTS
  24. MISCELLANEOUS
  25. THE SPIRIT OF THESE TERMS
  26. CONTACT US

1. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

The Services are not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use the Services. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).

The Services are not therapy, medical advice, or mental health treatment. The Services are not a crisis intervention service. If you are experiencing a mental health crisis, please contact the 988 Suicide and Crisis Lifeline (call or text 988) or the Crisis Text Line (text HOME to 741741).

2. INTELLECTUAL PROPERTY RIGHTS

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, application designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.

The Content and Marks are provided in or through the Services "AS IS" for your personal, non-commercial use only.

Your use of our Services

Subject to your compliance with these Legal Terms, including the "PROHIBITED ACTIVITIES" section below, we grant you a non-exclusive, non-transferable, revocable license to:

  • access the Services; and
  • use the Services for their intended purpose,

solely for your personal, non-commercial use.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: [email protected].

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks. Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

3. USER REPRESENTATIONS

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not under the age of 13; (5) you will not access the Services through automated or non-human means, whether through a bot, script, or otherwise; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

4. USER REGISTRATION

You may be required to register to use the Services. Registration is provided through Sign in with Apple. You agree to keep your account credentials confidential and will be responsible for all use of your account.

5. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:

  • Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
  • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
  • Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
  • Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
  • Use any information obtained from the Services in order to harass, abuse, or harm another person.
  • Make improper use of our support services or submit false reports of abuse or misconduct.
  • Use the Services in a manner inconsistent with any applicable laws or regulations.
  • Engage in unauthorized framing of or linking to the Services.
  • Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other malicious material that interferes with any party's uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
  • Engage in any automated use of the system, such as using scripts to send commands or messages, or using any data mining, robots, or similar data gathering and extraction tools.
  • Delete the copyright or other proprietary rights notice from any Content.
  • Attempt to impersonate another user or person or use the account credentials of another user.
  • Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
  • Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
  • Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
  • Copy or adapt the Services' software, including but not limited to its source code or compiled binaries.
  • Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
  • Make any unauthorized use of the Services, including creating user accounts by automated means or under false pretenses.
  • Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise.
  • Use the Services to advertise or offer to sell goods and services.
  • Sell or otherwise transfer your account or profile.
  • Use the Services in a way that violates any applicable law or regulation.
  • Attempt to access another user's account or content.
  • Use automated tools, bots, or scripts to interact with the Services.
  • Reverse engineer, decompile, or attempt to extract the source code of the application.
  • Use the Services to harass, threaten, or harm yourself or others.

6. USER CONTENT

The Services allow you to create, record, upload, and store content within the App, including letters, voice notes, journal entries, photographs, and profile information about deceased loved ones (collectively, "User Content").

Your User Content is private. Letters to Beyond is a single-user application. User Content created in the App is visible only to you. We do not display User Content publicly, share it with other users, or make it available to third parties except as necessary to provide the Services to you (for example, storing your content securely with our cloud infrastructure provider).

When you create User Content, you represent and warrant that:

  • You have the right to create and store the content you create within the App.
  • Your User Content does not violate any applicable law, regulation, or rule.
  • Your User Content does not violate the privacy or publicity rights of any third party.
  • Your User Content does not contain material that would constitute illegal activity, including but not limited to content involving the sexual exploitation of minors.

You are solely responsible for your User Content. We do not pre-screen, monitor, or review User Content.

7. YOUR CONTENT AND OUR LIMITED LICENSE

You retain full ownership of your User Content. We do not claim any ownership over the letters, voice notes, photographs, or other content you create within the App.

Limited technical license. By using the Services, you grant us only the minimal technical license required to provide the Services to you, specifically: a non-exclusive, royalty-free, limited license to store, host, back up, retrieve, transmit, and display your User Content within the App on your own devices, for the sole purpose of providing you with access to your User Content through the Services. This license terminates when you delete your User Content or delete your account.

What we will never do with your User Content:

  • We will not read your letters, voice notes, or other User Content for any purpose other than as necessary to provide technical support specifically requested by you.
  • We will not use your User Content to train artificial intelligence models, ours or anyone else's.
  • We will not sell, license, transfer, or otherwise commercialize your User Content.
  • We will not display your User Content publicly, in marketing materials, or in advertising.
  • We will not share your User Content with other users of the Services.

Our specific privacy commitments are described in detail in our Privacy Policy.

Submissions. If you directly send us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions") — separate from User Content created within the App — you agree that we may use such Submissions for any lawful purpose, including improving the Services, without acknowledgment or compensation to you. This applies only to communications you send to us directly (such as feedback emails), not to User Content created within the App.

8. MOBILE APPLICATION LICENSE

Use License

If you access the Services via the App, then we grant you a revocable, non-exclusive, non-trans